Hotel phones are being used less and less.  If used, the charges are very high.  For best communication options, have your home cell provider set you up with competitive rates to use in Europe.  All hotels have WIFI services - some for a fee, some included in your room rate, some only in the lobby - check.  Most restaurants such as McDonalds, Starbucks, etc. have free WIFI.  Communication has never been so easy and cheap.